Whenever reporting issues to CIMsystem support, you will need to include the relevant support files from backup.
If you are using a standard version of MillBox, you would do this by following these steps:
- Open MillBox
- If the job is not already open, make sure to open the relevant job by use of the Job Management Button
- Right-Click the Title Bar and Select "Support"
- The following window will appear:
In this window, you will find the relevant MillBox and SUM3D builds as well as a button to Create the Backup files for Support.
Click on the "Create a backup for support" button.
You will see the following windows pop-up:
This window simply indicates the location of the files that were just created.
This window displays the 2 files created for support.
After you've uploaded the files:Send the support back files to CIMsystem Support via the following file upload link: https://www.dropbox.com/request/3kXRd5xmX15LK6g829oC
For the Americas (USA Based) - Send an email to: email@example.com - This will open a ticket that you can reference when uploading your files.
For International Support (Italy Based) - Send an email to: firstname.lastname@example.org - Include any attachments to the original email.